You need to understand who you’re dealing with.
Your customer data is fragmented. Anonymous visitors disappear. Profiles don’t match across systems. Paid media knows one version of the customer. CRM knows another.
You buy: a usable view of the customer.
Who is this person? What have they done? What are they interested in? Are they worth pursuing? What should happen next?
Identity → Customer Data → Data Cloud
Implementation → Integration → Data architecture → Technical enablement